FREQUENTLY ASKED QUESTIONS

What file format should I use?
PDF is preferred for most print jobs to help ensure print accuracy.

What file types do you accept?
We commonly accept:

• PDF
• JPG
• STL (for 3D printing)

What if my file isn’t set up correctly?
Send it over and we’ll review it before printing. If something needs adjustment, we’ll let you know before production begins.

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How long does printing take?
Most smaller print requests are completed within an hour. Larger projects are typically completed the same day depending on project size and finishing requirements.

Do you offer same-day or next-day service?
Yes. Same-day or next-day service is available for approximately 90% of incoming job requests.

Are there limitations on rush orders?
Large presentation board projects or large scanning projects may require additional turnaround time depending on volume and complexity.

Do you deliver to job sites?
Yes. Job site delivery is available through local courier service.

Do you offer same-day or scheduled delivery?
Yes. Same-day and scheduled delivery options are available depending on the project.

Do you ship outside the local area?
Yes. Shipping is available throughout the United States through UPS, FedEx, USPS, and Fleet Street for local delivery support.

Do you offer international shipping?
No. International shipping is not currently available.

Are there delivery fees?
Yes. Delivery fees are based on courier or shipping costs.

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What is the maximum size you can print?
We can print materials up to 44 inches wide and up to 20 feet long depending on the application.

Are there any print size limitations?
Large format printing is limited to 44-inch paper width due to printer capabilities.

Can you print both black and white and color plans?
Yes. Both black and white and full color printing are available.

Do you review plan sets before printing?
Yes. Upon request, we can review plan sets for correct order and missing information based on index or cover sheets.

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Can you handle plan revisions and reprints?
Yes. We regularly support projects that require updated sets, revisions, and ongoing reprints.

Can you organize updated plan sets?
Yes. Upon request, we can help organize and review updated plan sets before printing and distribution.

Can you distribute bid sets?
Yes. We can prepare, package, label, and ship bid sets as part of ongoing project support.

Do you offer specification books?
Yes. We produce specification books with binding and cover stock options in standard sizes.

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What types of signage do you offer?
We produce banners, job site signage, event graphics, directional signage, posters, and presentation displays.

What materials are available?
Available materials may include:

• Vinyl Scrim Banner
• Polypropylene
• Regular Bond
• Satin Photo
• Glossy Photo
• Presentation Bond
• Clear Paper
• Vellum
• Mylar

Which materials work best outdoors?
Vinyl scrim banner material and polypropylene are best suited for outdoor use.

What finishing options are available?
We offer:

• Grommets
• Foam board mounting
• Reinforced banner edges for durability

Do you provide installation support?
We do not currently offer installation services, but we can help recommend display options.

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Can you print brochures or folded materials?
Yes. We print flyers, brochures, inserts, handouts, and folded marketing materials.

What paper weights are available?
Available options may include:

• 20# Engineering Bond
• 36# Presentation Bond
• 80# Cover Stock
• 140# Text Weight

What folding options are available?
We offer:

• Bi-fold
• Tri-fold
• Z-fold

Do you offer bulk pricing?
Yes. Pricing discounts are applied based on project size, quantity, and total impressions or square footage printed.

Is there a minimum order?
Yes. There is a $5 minimum charge for print orders.

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What types of documents can you scan?
We scan architectural plans, engineering drawings, maps, photos, large-format documents, and general business files.

Can you organize scanned files?
Yes. Files can be indexed upon request and organized into labeled folders or individual files.

Do you provide searchable PDFs?
Yes. OCR/searchable PDFs are available.

What file formats can scanned documents be delivered in?
Files can be delivered in:

• PDF
• TIFF
• JPEG

How can scanned files be delivered?
Files can be delivered through:

• Email
• Secure transfer
• USB or external drive
• CD or DVD
  

Do you offer pickup for scanning projects?
Yes. Pickup can be arranged through local courier service, or materials can be dropped off at the Fargo location.

Do you offer on-site scanning?
No. On-site scanning is not currently available.
Do you offer cloud storage or integrations?
No. Cloud storage and software integrations are not currently offered.

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What binding options are available?
We offer:

• GBC binding
• Coil binding
• 3-hole punch finishing
  

What lamination options are available?
We offer matte and gloss lamination using standard 3 mil laminate.

Do you offer thicker laminate options?
Yes. Thicker laminate can be ordered upon request.

Is double-sided lamination available?
Yes.

Do you offer foam core mounting?
Yes. Foam core mounting is available for presentations, displays, and signage.

What foam core thickness do you use?
Standard mounting uses 3/16" foam core board thickness.

What is the maximum mounting size?
36 x 48 is the largest standard single-sheet mounting size.

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What types of projects work well for 3D printing?
3D printing is commonly used for models, prototypes, concept visualization, and presentation pieces.

What materials do you use for 3D printing?
Available materials include:

• PLA
• ABS
• TPU

Do you offer additional 3D printing materials?
No. At this time, PLA, ABS, and TPU are the available options.

What file types do you accept for 3D printing?
STL files only.

Can you split large models for printing?
No. Large model splitting is not currently offered.

What colors are available?
Colors vary depending on request and material availability.

How long do custom colors take?
Custom color materials typically require 1–2 days depending on availability.

What size models can you print?
Print dimensions are available up to:
280 mm x 280 mm x 285 mm (11.02 in x 11.02 in x 11.22 in)

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What is included in the Architect’s Package?
The package combines:

• Plan printing
• Specification books
• Bid set distribution
• Laminating and finishing
• Reprints and ongoing project support

Is the Architect’s Package only for large projects?
It’s best suited for projects with multiple phases, revisions, or ongoing distribution needs.

Do you provide shipment tracking?
Yes. Tracking numbers and estimated delivery dates are provided for shipped orders.

What is the turnaround time for bid set distribution?
Typical turnaround for bid set distribution is 1–2 business days.

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How do I request a quote?
You can request a quote by submitting your project details through the website.

What affects pricing?
Pricing depends on project size, quantity, materials, finishing requirements, turnaround time, and delivery needs.

Do you offer bulk pricing or discounts?
Yes. Discounts are applied based on project size.

What payment methods do you accept?
We accept:

• Cash
• Card
• Check
• PayPal
• Apple Pay
• Google Pay
• Samsung Pay

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